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Information Technology - Project Management - Systems Analysis & Design
Program Management - Applications Development - Database Development
User Training & Support - Quality Assurance - Standards & Methods Adherence
Process Improvement - Strategy Analysis & Development - Life Cycle Support & Maintenance
Client/Server Development - Web Development - CTI / IVR Development
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• Leader
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Provided clear and consistent direction to medium and large sized software development teams. Increased overall departmental efficiency and general ROI of developed applications by instituting encapsulation and framework approaches.
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• Team Player
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Led and participated as a member of numerous cross-functional teams, most notably responsible for the development and guidance of Educational Grant Approval Website. Team included 15 members from diverse departments spanning three companies.
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• Innovator
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Managed and directed development and implementation of industry independent Call Logging Solution for Digital ACD recording and monitoring. Solution saved company over $10 million of initial implementation cost, and has shown an average profit of $8 million a year in billable revenue.
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• Sales
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Developed and followed up on leads, used marketing to promote and acquire new business. Worked with partners and team members to develop strategy for emerging markets, and future business environments.
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• Client Relations
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Maintained close relationships with clients, account executives and vendors during every project. Ensured that all questions were answered clearly and promptly. Achieved project milestones above expectation. Dealt with issues promptly and appropriately. Provided clear and timely communication regarding status, outcome and future solutions.
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Creatively designed new look and feel for 50, poorly performing websites. Employed artistic and design talents to envision and develop an ergonomic user interface that provides the customer with a simple, functional, feature rich interface. Restructured marketing strategy to specifically target high revenue sales demographics. Concept changes led directly to increased traffic, visibility and revenue. – Current Employer
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Used web development experience and SEO expertise to successfully improve overall return on advertising dollars spent. Increased ROI and reduced marketing budget, by focusing strategy in areas of best performance. Improved overall site rankings and enhanced customer experience. - Current Employer |
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Successfully managed the design and implementation of a fully functional, CTI driven, call recording solution with a customizable XML rules-based purge system for files and data. System records incoming calls and captures identifying data for later retrieval and analysis via a web portal. Minimal programming is required to link call information to any in-house or third party CRM package. – Telerx |
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Oversaw development of Educational Grants Approval Web Portal. Website allows online users to apply for and check the status of their Educational Grant applications. Administrators are able to review, reply to, and process grant applications. Reports are provided for accounting, processing and review. – Telerx |
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Devised and managed development of IVR and white mail transcription system. Lead team of four programmers to create a web-based customizable system able to implement new projects within 30 minutes without programmer or web designer assistance. System includes a centralized repository for collecting data from multiple IVR systems located in five separate sites around the country. - Telerx
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Developed and implemented an enterprise wide CTI solution providing screen pop, data capture, and DNIS / ANI / IVR info forwarding to user desktops. The system is customizable, running both VBScript and JavaScript based events for call arrival, terminate, transfer and hold. System design to be network transparent, database and ACD independent, providing a generic application layer through which telephony data can be passed. – IRT
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Designed firmware and software for the control of an inter-network of LED displays, for use in broadcast and recording studios. Development management system capable of control over 1000 devices for a single easy to use, intuitive interface. Provided implementation and support of LED display firmware. Firmware development in Turbo Assembly, front end in Borland C++ - Consultant
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| 2005 - Present |
Current Employer |
Hamilton, NJ |
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Manager
Lead Developer
Provide expertise to manage marketing and development of companies 200 e-commerce websites. Work with design team to provide consumers with an easy and intuitive online shopping experience. Responsible for search engine optimization, implementation of marketing strategy to maintain and increase revenue, improve ROI and ROAS. Create and apply metrics to allow for useful analysis of marketing and sales data. Team consists of 50 remote developers and content writers and 10 local analysts.
(LINUX, APACHE, MySQL, PHP, JSP, JAVA, HTML, PhotoShop, Illustrator)
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| 1998 - 2004 |
Telerx, Inc.
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Horsham, PA
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Team Leader
Sr. Developer
Responsible for team of three senior and five junior programmers; provided guidance, organization, direction, and “consistency of vision” on all internally developed applications throughout project life cycles. Maintained oversight of the development, support, and maintenance of applications for company’s extensive client base; Provided a bridge between clients, third-party vendors, and development team. Translated needs into technical solutions.
(C#, ASP.NET, VB.NET, UML, Oracle 9i, SQL 2003, XML, PL/SQL,T-SQL,RSA,SSL)
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| 1996 - 1997 |
Innovative Programming Associates
| Princeton, NJ |
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Sr. Developer
Provided conceptual and structural oversight to the design and development of LabCat™, a software package used globally by the world’s largest pharmaceutical companies to collect and analyze all elements of trial, dosing and disposition data during the preliminary phases of new drug studies and pre-clinical trials.
(C++, VB5, Oracle 7.34, PL/SQL, Crystal Reports, HTML)
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| 1994 - 1996 |
Interactive Response Technologies
| Ft. Lauderdale, FL |
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Sr. Programmer/Analyst
Provided technical and analytical knowledge to assist
in the development of DiverCTI™. DiverCTI™ was sold to Rockwell
International for use with its Galaxy ACD, providing Call Center users
with an easily customizable software front-end, that is CTI
integrated, scriptable, network and database independent.
(C++, Oracle 2.11, SyBase, DB2, HTML, CTI/IVR)
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| 1993 - 1994 |
Lockheed Martin Aerospace
| Hightstown, NJ |
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DB Programmer/Analyst
Worked with dedicated team of analysts providing development expertise. Reviewed and remediated issues to ensure and enhance future excellence. Assisted in revision of software testing and control SOPs. Worked on development of system providing mission oversight and data reporting.
(C++, Oracle 2.11)
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| 1990 -
Present |
Alex Paul Consulting, LLC |
Lawrenceville, NJ |
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Consultant
Provide technical, industry and marketing knowledge to business customers. Supervise projects during all life cycle stages. Follow up on new leads and contacts, to generate new business. Strategize and work with partners to maintain existing client relationships. Ensure that projects are delivered on time and exceed client expectations.
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OS: Windows NT/2003/XP; DOS; UNIX; LINUX; Mac OS; |
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HARDWARE:
Intel x86; ARM RISC; MIPS; SPARC; |
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NETWORKS/SERVICES:
NT/XP/2003;
Active Directory; IIS; Winsock; Exchange; Apache; Netware; Ethernet;
BNC; TCP/IP; NetBEUI/NETBIOS; AppleTalk; IPX/SPX; TAPI; ATAPI; WAP;
NAT; RIP1/RIP2; VoIP; |
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LANGUAGES:
ANSI
C/C++; MS C#; JAVA J2EE, JavaScript, JAVA.NET, EJB; VB, VB.NET; HTML,
dHTML, XHTML; UML; ASP, ASP.NET; T-SQL; PL/SQL; XML, xSLT, XSL, RSS;
vXML; PHP; Pearl; Python; LISP; Delphi; |
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DATABASE:
Oracle RDBMS; MS SQL Server; IBM Informix;
Progress Objectstore; MS Access; MySQL; |
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CTI/TELEPHONY:
Aspect ACD, Aspect Iphinity; Nortel Meridian;
Rockwell Galaxy; Cisco IVR; Rockwell DiverCTI**; Intel Dialogic; Brooktrout;
NMS; Artisoft Visual Voice; |
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TOOLS/FRAMEWORKS:
Rational Rose;
Visio; ER-WIN; TOAD; MS Office; Corel Office; Adobe PhotoShop; Adobe
Illustrator; Macromedia Dreamweaver MX; Macromedia Flash Studio; BEA
Weblogic; Apache; STRUTS; Progress Sonic ESB; VS.NET; IBM Websphere;
Quest TOAD; Crystal Reports; Cognos Impromptu, Cognos PowerPlay; Cisco
ICM; Aspect Uniphi; |
| 1993 - 1995 |
Hampshire College |
Amherst, MA |
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Computer Science; Minor in Philosophy.
Artificial Intelligence; Minor in English.
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| 1991
- 1992 |
Lehigh University |
Bethlehem, PA |
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Mechanical Engineering; Minor in Computer Science.
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